CF «Right to Protection» and E-Governance for Accountability and Participation have officially launched their first common development – chatbot for Internally Displaced Persons. It was presented yesterday, on the 8-th of October 2020 at the conference in Kyiv, Ukraine.
Main feature of the bot is to provide people with ability to get legal information and assistance they require 24/7, from anywhere. Chatbot was developed for not just the IDPs, but for all the people affected by the conflict in Eastern Ukraine, as well as the residents of temporarily occupied territories of Ukraine and boundary territories, controlled by the Government of Ukraine.
The instrument is available on two platforms, popular in Ukraine – Viber and Telegram. During the press conference, Snaver Seithalilev, the Deputy Minister for Reintegration of the Temporarily Occupied Territories of Ukraine on Digital Development, Digital Transformations and Digitization noted that the new service will be very useful and easy-to-use because it requires no installation of any other software except one of the messengers. Daria Lysenko, the Project Manager at «Right to Protection» mentioned the main advantages of the instrument in comparison to other similar legal aid services as it’s availability and convenience, that it’s made by experts in the Field of Law, with an option to contact a real person for case if the problem is not listed in the bot and also the ability to collect analytics that might be helpful to get insights of the problems people face, as well as to be able to report these problems to the government institutions.
The recording of the launch event is available on YouTube
The project is implemented jointly with the e-Governance for Accountability and Participation (EGAP) Program, implemented by the East Europe Foundation and the Innovabridge Foundation in partnership with the Ministry of Digital Transformation of Ukraine and funded by the Swiss Agency for Development and Cooperation.